Our Accreditations & Certifications
Professional accreditations and certifications demonstrate the competency and ability of an organisation to successfully deliver solutions and services based upon skill, knowledge and expertise.
Achieving and maintaining accreditations is a core principle of VideoCentric, and we are regularly assessed against industry, national and internationally recognised standards to ensure we operate to the highest levels of quality and service available within our marketplace.
Our vast array of accreditations and certifications confirms we are committed to excellence, and ensures that our customers can be confident in our team’s ability to deliver at every stage of the project. Stringent manufacturer certifications have always been held to the highest possible level achievable for an organisation of our type and size, ensuring our teams are highly trained in every product we sell, and can recommend, deliver, install, support and train your teams with confidence and expertise.
We would encourage any organisation to always discuss a suppliers accreditation level and ensure that any supplier meets the standards you require – in any industry, many say they can deliver, but only a few truly can.
See our Company Profile
Premier, Advanced Video, Collaboration & Healthcare Partner
VideoCentric are a Cisco trusted advisor for your business and is uniquely positioned to help you deploy, operate and optimise Cisco Video based communication and collaboration solutions successfully. We are:
- Cisco Premier Partner Certified
- a Cisco Advanced Video Partner
- Cisco Collaboration Specialised
- a Cisco PSPP for Healthcare Partner
VideoCentric also have key personnel who hold individual Cisco accreditations, including CCNP engineers and Cisco Business Value Analysts.
A Cisco Premier Partner Certification demonstrates VideoCentric’s level of technical competency, our ability to sell, support & service both SMB and enterprise customers, and provide high levels of ongoing customer satisfaction. A Cisco Premier Partner Certification shows an organisation that a their team has completed, and continues to carry out indepth training in their focus areas, such as Collaboration or Video/Telepresence. Cisco Premier Partners must reapply for this certification on a yearly basis to ensure continual compliance with these stringent requirements.
VideoCentric are highly skilled in sales, technical and service capabilities of Cisco Video Conferencing and Collaboration solutions. Our advanced knowledge in Video Conferencing, Collaboration and Video Networking has provided VideoCentric with a unique understanding of Cisco Collaborative Solutions, with over 15 years indepth experience with the Cisco telepresence portfolio (previously as a leading Tandberg partner and the UK’s first accredited Codian supplier).
Although Video Conferencing fits into the Collaboration bracket, VideoCentric recognise there is much more to a professional Video solution than endpoints, video network hardware & cloud service. VideoCentric have ensured sales and technical teams are extremely knowledgeable in all areas of Collaboration, including Networking, wireless, interactive technology, Communication infrastructure & UC equipment, along with services to ensure your teams can make the most of your collaborative solutions now and into the future.
PSPP for Healthcare Specialist
VideoCentric have been awarded PSPP for Healthcare recognition, based upon our experience in providing collaborative solutions into the healthcare sector. PSPP (Public Sector Partner Programme) is given only to select partners who prove their ability in a select public sector vertical and enables our team access to a specialist team of Cisco Healthcare experts, as well as preferential pricing.
Gold Partner, Cloud Master
VideoCentric is one of only two Video Conferencing Integrator to be fully acccredited at Gold Level with Lifesize, and are the UK’s first Lifesize Cloud Master.
Lifesize Gold Partner
The prestigious Lifesize Gold Programme has been awarded to VideoCentric, only one of two partners in the UK to receive this level of recognition. The Gold partner level demonstrates our expert ability to understand, sell and support both Lifesize infrastructure platforms (UVC) and Lifesize Cloud services, and provides VideoCentric with a unique channel into Lifesize for product development, escalation and roadmaps.
Our teams carry out regular Lifesize Sales and Technical specialisation training, and our demonstration suite includes one of every Lifesize endpoint, the Lifesize Infrastructure and Lifesize Cloud, along with legacy Lifesize endpoints and services for customers to test, compare and integrate with.
Lifesize Cloud Master
VideoCentric are the UK’s first and only Lifesize Cloud Master, recognising our ability to deliver Lifesize Cloud based solutions to the Enterprise, and ensure ongoing success for customers who have implemented Cloud across their organisation. The Cloud Masters programme is designed to unify selected partners with Lifesize by providing specialised tools, training and improved communication, alongside higher levels of support and adoption services for customers.
Gold Business Partner, Factory Trained Installers
VideoCentric are a SMART Gold Business Partner, the highest level of accreditation for SMART Interactive Technologies available, and one of just a few selected Gold Accredited SMART partners in the UK. VideoCentric also has SMART Factory Trained Installers to ensure the highest levels of professionalism and installation excellence.
SMART Gold Partner
SMART introduced an accreditation programme to ensure all SMART Technology solutions that are installed within a business or corporate environment are done so by a skilled and accredited partner. A SMART Gold Business Solutions partner demonstrates a partners ability in selling and supporting SMART equipment, and is awarded to organisations such as VideoCentric, who have met the stringent sales and technical competencies required to successfully deliver SMART’s interactive collaboration technologies in a professional and qualified manner.
SMART Factory Trained Installers
VideoCentric engineers are also certified as SMART Factory Trained Installers, providing your organisation with the confidence that our on-site technicians are fully accredited and trained to plan, install and integrate your projection systems and interactive whiteboards. The SMART Factory Trained Installer certification is carried out directly with SMART, and demonstrates individuals abilities to meet a high level of professionalism and commitment to installation excellence.
RealPresence Video, RealPresence Platform, Installed Voice, Microsoft Optimised Devices, Conference Phones
VideoCentric are a long standing partner of Polycom, and have both sales and technical teams accredited in all areas of Polycom Video Technologies, including Polycom RealPresence Infrastructure, Polycom Endpoints and Polycom Voice Solutions.
Polycom RealPresence Video Endpoints Certified
The Polycom RealPresence Video Endpoint Certification is achieved through regular training and assessment of VideoCentric’s account managers and technical teams, demonstrating our up-to-date knowledge of all the latest Polycom Video Endpoints, including the Polycom Group Series, Polycom Mobile, Polycom Centro and Polycom HDX Series solutions. Polycom also require Video partners to hold demonstration equipment, of which VideoCentric greatly exceeds by holding one of each of the Polycom endpoint series, both installed in house and for demonstrations at customer sites.
Polycom RealPresence Platform Certified
The Polycom RealPresence Platform Certification demonstrates the VideoCentric teams ability to successfully plan, deploy and support RealPresence infrastructure within a customers network. Our in-house demonstration suite also includes the Polycom RealPresence Platform, and our teams are continually expanding their knowledge of not just Polycom RealPresence infrastructure, but integrations of the infrastructure with other third party solutions, including Microsoft Skype for Business and Cisco solutions.
Polycom Installed Voice & Conference Phones
VideoCentric are an Installed Voice Partner and have been trained in both Polycom Installed Audio solutions for voice and/or Video Conferencing. We recognise the importance of Audio alongside video, and our sales, technical and engineer team have completed Polycom training to ensure we hold expert knowledge across the board with Polycom solutions.
Microsoft Optimised CX Devices
Polycom is one of the leading manufacturers of Microsoft Optimised devices for the meeting room and boardroom, and our teams are accredited in sales and support of Microsoft Optimised CX devices, including the CX8000 for Skype for Business, the CX5100 and CX5500 Unified Conference Stations and the CX Desktop phones.
VideoCentric is one of just a handful of partners awarded Barco Gold Partner Status, demonstrating our commitment and investment in solutions that increase the effectiveness of collaboration in the workplace. Gold Partner status for Barco is the highest level of accreditation available for Barco partners.
Our Gold Partnership
VideoCentric begun working with Barco to provide wireless Collaboration systems into meeting rooms, boardrooms, huddle spaces and lecture theatres. The Barco ClickShare solutions provide a high quality wireless data sharing capability that VideoCentric recognised as a much needed and sought after component for developing tailored visual collaboration solutions for corporate, educational and healthcare needs.
VideoCentric have been awarded Barco Gold Partner status, which demonstrates our commitment & investment in solutions that increase the efficiency and productivity in the workplace. VideoCentric are trained to be able to support & maintain these integrated collaborative solutions as customer sites. VideoCentric are just 1 of 12 partners in the UK to hold this expert level of accreditation, the highest partner level available from Barco.
On-premise and Cloud Partner
VideoCentric holds the highest level of accreditation for Pexip, and is a UK and international authorised partner for both the virtualised platform for on-premise, and for software as a service (SaaS). Pexip have also authorised VideoCentric to use the Pexip service as the backbone to the VideoCloud 365 cloud based Video Conferencing service.
ISO Accreditations & Audits
Accredited in Quality Management
ISO 9001 sets out the criteria for a quality management system and is the most recognised international standard to ensure that products and services consistently meet a customers requirements. VideoCentric are audited against ISO 9001 quality management systems on a yearly basis, and demonstrates our commitment to a strong customer focus with high quality processes and continual improvement.
Our Data Centre
ISO 9001, ISO 14001, ISO 22301 and ISO 27001
VideoCentric’s data centre houses all of our critical technologies and systems, alongside being the home of the VideoCloud 365 cloud based Video Conferencing Service.
VideoCentric’s primary data centre has been dubbed the UK’s most energy efficient, super green, super secure facility, and delivers a multilayered approach to security, in a government grade secure campus location.
The VideoCloud datacentre is certified with ISO 27001 Security, ISO 22301 Business Continuity, ISO 14001 Environmental Management & ISO 9001 Quality Management.
Find out more about our Data Centre here.
Cisco Technical Services Delivery Validation Audit
International & Accredited External Assessor
VideoCentric have been awarded a Cisco Technical Services Delivery Validation after an indepth external audit, carried out by international auditors NSF, of our technical processes and procedures, to demonstrate that our Support and Technical Services have the full ability to successfully resolve service requests, provide technical assistance and provide the highest levels of customer service available.
“A well established, well presented company with a positive approach.”
“VideoCentric’s call tracking is worthy of a partner many times their size & their central in-house developed database is exceptional – far better than many multinational organisations I have audited”
“The On-site procedure is one of the best I have seen”
“The ROI figures on installed solutions are exceptional and the way they are presented is innovative”
“VideoCentric’s continual improvement is excellent, 1st class. This activity is embedded into the organisation”
Training & Team Excellence
Alongside our many company wide accreditations, held in place by multiple talented team members, our team also includes individuals holding the following certifications, training and specialisations:
- Cisco CCNP
- Business Value Analyst
- Business Outcomes Specialist
- Accredited AMX Programmer
- Cloud Specialist
- PASMA certified installer
See our Company Profile
Which companies have we worked with?