Videocentric




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Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centres and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

Overview:

AVAYA voice solutions can be integrated to provide both point-to-point video and multipoint video conference calling. Standards-based solutions leverage the presence and instant messaging capabilities of the Avaya IP Softphone to communicate to and from video endpoints regardless of whether they are desk-based or room-based. Videoconferencing systems integrated by VideoCentric will then gain access to Avaya telephony features including hold, transfer, coverage and audio conferencing under the guidance of an integrated voice and video gatekeeper providing a single dial plan for voice and video. Video endpoints connect seamlessly and directly with Avaya Communication Manager (ACM) for point to point calls and through a video bridge (MCU) for multipoint calls.

Built on open, standards-based protocols, an Avaya solution integrated by VideoCentric in conjunction with its nominated Avaya partners will provide:

A full range of video telephony capabilities:

Voice calls made with Avaya IP Softphone may add personal video with just one click
Conference room users may quickly launch a group voice and video call using their video conferencing system
Voice and video conferencing users may initiate multiple location conferencing by leveraging the service offered by a centralised MCU.
Avaya Call Control brings telephony call management of hold, call forward, etc to video calls

Clear advantages:

Faster decision making and increased productivity
A single Unified IP infrastructure across a distributed enterprise - providing simplicity and a lower Total Cost of Ownership (TCO).
Standards based solution for easy integration (H.323, SIP and others)
Deploy a simple network management system for voice and video, including common signaling, standardized dial plan, shared directories, and common authentication and authorization procedures.
Unrivalled investment protection
Easy evolution from existing Avaya PBX
Flexible to grow communications as needed

Integration Guides:

Polycom Avaya IP Softphone
Polycom HDX, VSX & V-Series - Avaya
Polycom RMX - Avaya
Polycom MGC - Avaya S85xx and S87xx
Polycom SE200 - Avaya
Polycom - Avaya
Tandberg - Solution Sheet
Tandberg 150 MXP - Avaya
Tandberg 1700 MXP - Avaya

VC Partners:

CCT has been providing IT and Telecommunication services for over 10 years, supporting more than 1000 sites for over 350 clients. They work with commercial and public sector organisations to create bespoke solutions for call and contact centres, embracing the emerging technologies of Unified Communications from Avaya in particular.

Avaya is one of the world’s leading providers of IP Telephony and CCT has been a certified business partner since 1998. As the only UK Platinum Partner for both Enterprise and SMB, CCT are also recognised as Avaya’s top rated business partner for customer service and satisfaction.

Using unifying features such as presence, messaging, multimedia and mobile as well as traditional contact centre technologies such as VoIP, Interactive Voice Recognition, Workforce Management and Voice Recording, CCT’s partnership with VideoCentric allows for complete integration with video technologies such as Webcams, Professional Telepresence and MultiPoint Conferencing and One-to-Many Streaming. Together we will combine some of the best experts in the industry to work with you to discover the ideal video-enabled contact solution for your business.

RKG
PRC