Until recently, business communication was generally confined to the telephone, fax and email. Through advances in wireless and social networking technologies, virtually every person in the UK now has some form of personal communications device as well as one or more PC-based communication accounts such as Facebook, Myspace, Twitter and/or Skype.

Unifying Communications in a business environment means identifying each and every media that may need to be integrated in order to develop a seamless communications platform across the organisation, whether that be locally within one site, across multiple sites connected by VPN or out to the internet via a series of firewalls.

Real time communication services such as video conferencing, telephony (VoIP) and immersive telepresence, place bigger than ever demands upon bandwidth provision, firewall management and integrated management tools and so rely on the knowledge and skills of specialist integrators in order to deliver a working solution. Working, not only on the day of installation, but as networking platforms from Cisco, Avaya, Siemens, Mitel and others evolve, PC clients, devices and applications (MS Windows, iPhone, iPad, VoIP terminals and VC/TP systems) are further developed.

IP telephones are able to be invited into video conferences or immersive telepresence meetings, instant messaging through fully-integrated presence indication, far-end device control, voicemail, videomail, email, SMS, fax will be completely integrated, not only into business premises but also to homeworkers, personal appliances and web-based and wireless systems worldwide.

How are we Involved?

No one Company can integrate everything seamlessly without strong partnerships. VideoCentric brings its key strengths of 20+ years video communications industry experience in more than 50% of its staff, together with telecommunications experience in order to partner with companies who are experts in their own fields. VideoCentric has already developed such partnerships geographically across the UK and we are now in a position to lead the Unified Communications revolution in 2011 and beyond.

What does Unified Communication Encompass?

• Unified messaging and multimedia services - voicemail, email, fax, animations, video, pictures etc.
• Real time communications - video conferencing, call screening, instant messaging, paging etc.
• Data services - webdata, online services etc.
• Transactions - transactions made online i.e. e-commerce, online banking etc.
• Whiteboards and Interactive Displays

What are the Benefits of Unified Communications?

Unified Communication should enable users to collaborate better with remote and mobile workers, decision makers and customers, allowing an improvement in productivity and efficiency, therefore communicating better and making decisions faster.

• Unified Communications applications lead to more effective communication.
• Unified Communications applications benefits include both time saving and cost saving.
• The level of unified Communication application benefits increases with deployment scope.

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