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Empowerment and Trust: The Keys to Employee Engagement

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Employee engagement is crucial to business success. 

If your employees aren’t connected to your company, then they’re less likely to go above and beyond when it comes to delivering the results that you need. Unfortunately, according to numbers regularly cited from Gallup, less than a third of employees consider themselves to be engaged. 

The issue of engagement is becoming increasingly complex in the modern workforce, where relationships between employers and employees are changing. We don’t just have the standard in-office 9-to-5 workers to support anymore, but teams of diverse and even remote workers too. 

The key to success in today’s world is figuring out how to bridge the gap between employee expectations and the support that business leaders provide. A report by “Achievers” found that the top employee engagement challenges for HR today involve fostering an environment of trust and designing an engagement program that gives team members what they truly want. 

Trust is the Holy Grail of the Employee/Employer Relationship


Trust is at the heart of valuable relationships between today’s employers and their workers. We’re living in an environment where there are multiple generations in the workforce, and most of these demographics are no longer motivated by money alone. Instead, they want to know that they can trust their employers to give them unique experiences, meaningful opportunities, and room for growth. 

On the one hand, employees who feel trusted by their employers feel more motivated and empowered to get work done. That’s part of the reason why 50% of UK employees are expected to be working remotely by next year. People feel better when they’re left to their own devices. However, there’s another side to the coin too. For employees to trust their employers, they also need access to regular insights and communication. 

Team collaboration tools where staff members can stay connected to their workforce, wherever they are, are crucial to facilitating that atmosphere of a connected culture. The importance of team collaboration has never been greater in an age where trust is vital. 

Supporting Empowerment and Trust in the Modern Workforce

To ensure that your business benefits from the right combination of empowerment and trust today, there are various steps that need to be taken. A focus on workplace culture will help to lead you in the right direction, but you’ll need to have the right systems in place too. Including:

  • Opportunities for flexible working: Allowing employees to work how and where they feel the most productive is an excellent way to show that you trust them. However, it’s essential to make sure that remote workers feel that they can trust the rest of their team too by making sure that they’re not isolated. See one of our team sharing their experience on flexible working.
  • Communication and collaboration:  Team collaboration tools are at the heart of empowerment initiatives for many businesses today. These solutions ensure that people can stay connected and informed regardless of where they are or what kind of communication they prefer to use. With a combined range of video collaboration services, audio, instant messaging, screen and file sharing, teams can feel just as comfortable outside of the office as they do inside of it. 
  • Reinforcement: Positive reinforcement is a great way to accelerate the growth of a new workplace culture centered around trust. Reward the employees that show you that you can trust them to work remotely by giving them bonuses when they get more done without your supervision. Provide additional remote-working days to those who demonstrate their dedication to working consistently when they’re away from the office. 

The workplace as we know it has changed dramatically in recent years. By focusing on trust and empowerment, you can make sure that your team is prepared for the future. 

About the Author:Irina Kirnos is a Product Marketing Manager at RingCentral in EMEA. With experience in the cloud software and communication industry spanning Silicon Valley, Research Triangle Park and now London, she enjoys working collaboratively with global teams to develop product messaging and positioning, sales enablement and competitive differentiation make this possible for startups and large businesses anywhere in the world.

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