An easy transition from collaboration to phone to video
Full context with every live interaction
Centralised team messsaging with all collaboration platforms
Data analytics on every employee and customer interaction
Supervisor enablement and agent feedback
Intelligent interaction between employees and customrs
• We don’t want to be tied to Skype for Business – how can we ensure flexibility?
• How can I integrate my Video Conferencing with Microsoft Teams?
• Is Microsoft Surface Hub right for me?
• How can I provide a common Skype experience at the desktop, on the phone & in the meeting room?
X6 and X8 deliver improved employee experience and deep customer engagement. By providing complete context and easy access to subject matter experts, customer service and sales teams are able to increase the speed to resolution and accelerate revenue.
What sets us apart is our ability to provide real-time insights into the voice of the customer and your business through advanced analytics including our patented speech analytics, graphical interaction flows, granular interaction search and usage reports.
Hari Seldon
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