An easy transition from collaboration to phone to video
Full context with every live interaction
Centralised team messsaging with all collaboration platforms
Data analytics on every employee and customer interaction
Supervisor enablement and agent feedback
Intelligent interaction between employees and customrs
X is a series of plans that have increasingly powerful engagement capabilities. Each X in the series builds on the previous plan.
X2 and X4 deliver a superior employee experience. This single solution for voice, chat, video, meeting, and content sharing across a unified mobile experience enables your team to collaborate from anywhere on any device.
The 8x8 mobile and desktop applications integrate with your CRM and other systems of record, allowing employees to have context-rich communication anytime, anywhere.
X6 and X8 deliver improved employee experience and deep customer engagement. By providing complete context and easy access to subject matter experts, customer service and sales teams are able to increase the speed to resolution and accelerate revenue.
What sets us apart is our ability to provide real-time insights into the voice of the customer and your business through advanced analytics including our patented speech analytics, graphical interaction flows, granular interaction search and usage reports.