VideoCentric, the video-over-IP company, has puts its money where its mouth is and confined all of its traditional BT phones to history.
VideoCentric has self-developed a voice and video over IP solution which uses Tandberg (now part of Cisco) E20 High Definition videophones as its terminals and a mixed environment consisting of an FTS gatekeeper & firewall traversal, Tandberg VCS control and RADVision ISDN Gateway as its central infrastructure.
Internally, VideoCentric has all the features of a standard office phone system (PBX) or VoIP Call Manager, but the Company has redeveloped a video-over-IP solution to support voice, data and analogue telephony, rather than the other way round. Craig Brown, Technical Director for VideoCentric said, Ã¢â‚¬Å“Calls between our own offices, our homes and our video-enabled customers are all routed via the internet and enjoy 720P-HD quality without the costs normally associated with telecoms-based solutions. An open-source interface allows old fashioned telephony and mobile users the ability to connect through, but most of our suppliers and our Unified Communications customers now talk to every employee, face-to-face without pre-warningÃ¢â‚¬Â. He added Ã¢â‚¬Å“If the person at the other end has a videoconferencing system then we connect with video, otherwise it simply falls back to voice-only without the distant user being aware.Ã¢â‚¬Â
A new feature already under test also allows PC webcam users to click on the Ã¢â‚¬Å“contact usÃ¢â‚¬Â button on VideoCentricÃ¢â‚¬â„¢s web site and route directly through to one of a number of professional desktop Tandberg E20 videoconferencing systems where the PC-originated call will Ã¢â‚¬Å“ringÃ¢â‚¬Â and be answered in the normal way, except that the call will be video from end-to-end. This is to be extended to allow customers to choose which site or departments they wish to contact and the usual divert on busy, no-reply features etc will activated. This feature can be tested by Internet Explorer users right away, but other browsers are currently unsupported.