VideoCentric and Lifesize provide a number of implementation services so that you and your organisation can easily, quickly and effectively start down the path to success with your video, audio and web conferencing solution.
With training for administrators and end users, welcome packs and adoption information, and ongoing advocates within Lifesize and VideoCentric, you can ensure fantastic return on your investment, and make sure everyone makes the most of your Lifesize Cloud.
With the Implementation Success Service Pro, you get access to all of the benefits of the standard implementation service, plus a great deal of expert resources to facilitate quick implementation and ensure your company realises value as soon as possible.
Your implementation service specialist will provide up to 6 weeks of expertise from your Customer Success Advocate (CSA) in helping you plan and adopt your Lifesize Implementation. With weekly meetings to provide helpful information every step of the way, we will discuss:
- Your goals and desired business outcomes during and post implementation
- Your implementation timeline
- Firewall/proxy configuration information & SSO integration
- Review of customising your cloud environment
- Review of your Icon configuration and customisation
- Best practices to get the most out of your solution
Additionally, you gain access to the Implementation Success Service tools, including:
Up to 4 hours training within the first 30 days of your service starting, covering:
- Admin Onboarding: Training for your Lifesize Administration and your help desk team
- End user onboarding training for your Lifesize Cloud and endpoint users to understand how to use the solution quickly and effectively
- Merchandise to distribute to IT personnel and employees
- Printed signage for your conference room doors/walls
- Printed table tend to use as a quick reference for your Lifesize Icon Phone system
Digital Launch Kit
- Communication templates to allow you to easily spread information about Lifesize
- Digital files of the Lifesize signage
- End user quick-start guides
- Training videos and other helpful videos e.g. Conferencing Best Practices
Transition to Customer Success
- You will receive monthly reports on your account usage to help you communicate your Return on Investment effectively
- Your Customer Success Advocate will stay in touch by checking in periodically to ensure you continue to get value from your Video Communications solution
For more in-depth assistance, you can opt for the Deployment Management service, which provides you with 8 weeks deployment management and a Project Manager throughout to support your solution deployment. Find out more about the Deployment Management service here.
Get in touch to find out more about services and training solutions from VideoCentric, the leading Lifesize Partner in the UK.
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