Polycom RealAccess Analytics is a cloud based asset management and analytics service provided by VideoCentric, to enable your organisation to optimise and analyse your collaboration solutions.
See detailed information about endpoints across your business and understand what is in use, when and where. Access data and metrics to monitor performance and capacity, and enable your IT teams to make intelligent decisions when enhancing and expanding your video, voice and data deployment.
- View your entire device deployment via the cloud via location, endpoint type and model
- Monitor software and view important information including serial numbers and IP addresses
- Access data visualisation dashboards for performance and capacity
- Export capabilities for detailed analysis
- Email notification alerts for custom-specified events for proactive management and troubleshooting
With clear and intuitive insight into your video investments, your organisation can drive increased effectiveness in collaboration, improve the user experience and optimise your collaboration technologies. Understand utilisation patterns, identify trends for proactive planning, and gain information about where and how much video is used across your organisation.
- Drive down costs and maximise return on investment
- Tract adoption initiatives
- Maintain a high-quality of service to end users
With dashboards for utilisation, capacity and performance trends, you get simple and intuitive visual information about calls and trends, bridge usage, peaks and troughs, errors and success rates, so you can analyse and make data-driven decisions about your deployment.
- Utilisation Dashboard
See calls over a specific time period, duration, trends over the last month, number of VMR meetings, top 10 lists, least and most utilised rooms and more. Filter by system type and dates and understand usage across your business
- Performance Trends
Pinpoint sources and causes of errors to take corrective action. See success rates by location, call disconnection causes by endpoints and infrastructure. View call errors and severity levels, and send automated notification errors to administration based on endpoints or particular error types
Understand and track bridge utilisation and ensure you have sufficient capacity before your users have issues joining. See peak utilisation and set thresholds for notifications, and get guided on your bridge utilisation to enable understanding of expansion needs
Capacity Dashboard snapshot
Find out more about the power of RealAccess Analytics – contact VideoCentric today to discuss your analytics needs and to get started with a 30 day free trial to experience first hand the benefits of data, trending and export capabilities.
Need assistance? Combine your Polycom on-premise infrastructure with the RealAccess Analytics Cloud service by utilising the option RealAccess Onboarding Service from VideoCentric.
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Polycom RealAccess Analytics - Datasheet
Polycom RealAccess Analytics - Sample Reports
Polycom E-book: Getting the Most from your Investment