Organisations are looking to create more interactive and collaboration relationships with customers. By enhancing your customer service with professional Video, Audio and Data Collaboration tools, you can:
- Provide a faster, efficient, face-to-face customer service
- Create more interactive and collaborative customer relationships
- Locate & access remote experts
- Reduce per interaction cost by reducing reliance on telephone contact
It is important for organisations to keep a consistent user experience, whilst constantly improving the speed, quality and capabilities of their customer service, to stay ahead of the competition.
What solutions can help me improve Customer Satisfaction?
A Communications solution that is open, interoperable, simple and high quality is extremely important when choosing the direction for your customer communications. Satisfaction can also be improved by selecting technologies that allow flexibility, and allow the freedom of choice for your customers.
Many locked down or non standards-based solutions cause problems, due to only a select number of customers being able to collaborate with you. For example, if one uses a Cisco Video Conferencing system, others have an Audio Conferencing device in their meeting room such as a Polycom Soundstation or Trio, and another doesn’t have a collaboration platform in place, you must select a solution that enables them all to communicate with you, in the way that they choose, without fail.
Organisations need to either choose an open cloud solution, for example, Lifesize Cloud or VC365, that enable guest access, web browser access and integration with many different manufacturers solutions, or implement a solution that can connect their closed non-standards based internal solution, such as Skype for Business, with the rest of the world. This could be an on-premise gateway or a cloud gateway service, dependent upon your requirements.
What technology are you currently using? Who are your customers and how do they like to communicate? Get in touch with us today to discuss your collaborative requirements to help you achieve higher levels of customer satisfaction and improve success in your marketplace.