The
Polycom Global Management System provides industry-leading
features such as
- Polycom device support
- Zero Administration
Directory Services
- Remote Alert Notification
to multiple agents
- Provisioning
- Third-Party support
for web-based devices
- Call Detail Record
- Multiple Security Permissions
- LDAP/ILS compliance
all of which help you to increase
video communication user satisfaction while reducing
IT support costs.
Global Management System has now
enhanced the support for ViaVideo™ by adding the
Call Detail Record, monitoring, and management capabilities
already provided for ViewStations™. In addition
to ViaVideo and the Polycom WebCommander™ support,
the Polycom PathNavigator™ application can now
be administered using Global Management System, giving
network administrators control of the call processing
server.
Global Management System is a web-based
architecture that has the ability to manage your video
network from outside the Local Area Network (LAN). This
feature enables Global Management System to be a true
end-to-end solution that can manage any manufacturer's
video communication device with an embedded web server.
Zero-Administration Directory Services
enables the ViewStation systems to automatically register
themselves with the network directory, eliminating the
need for manual administration. The centralized, network-based
directory eliminates the problem of maintaining remote
address books as you add more ViewStation systems to
your network. The intelligent dialing feature automatically
adds area code and country code prefixes to eliminate
user-dialing confusion. Non-Polycom equipment can be
added to the directory as well.
By pressing the "Info"
button on the ViewStation remote control, users send
an alert to the administrator console to receive immediate
assistance. The remote video monitor enables administrators
to see what the end user's see on their video screens
from the convenience of the administrator's console.
The remote dialing capabilities help users in trouble
by letting the administrator dial the call for the user.
These features virtually eliminate the need for dispatching
remote support personnel.
The new provisioning functionality
greatly simplifies the management of large video communication
deployments by enabling IT administrators to create
standard profiles of ViewStation settings. Provisioning
makes it possible to simultaneously configure groups
of ViewStation systems from a single location as opposed
to manual configuration each time a ViewStation is deployed
or when a group of systems need to be reconfigured.
Centralized diagnostic tools give
the administrator real-time advanced network statistics
to aid in quickly resolving call problems. Automatic
system alerts notify the administrator of potential
problems before the user enters the room, allowing the
administrator to take proactive corrective action.
Call Detail Record makes it possible
to track and manage call usage for applications such
as billing and department charge-backs. Information,
such as time and date of call, call duration and number
of ISDN channels used, is detailed in these reports.
A CSV file can also be exported for use in other management
applications.
The Multiple Security Permissions
allow the administrator control of access to Global
Management System. The IT administrator can now create
individual administration and group permission levels
and access.
Polycom Global Management System
provides industry-leading features to help administrators
to easily and effectively manage their video communications
network while reducing support costs. |
