Your customers have always been the lifeblood of your business. However, in 2019 as customer experience becomes the ultimate differentiator for any brand, it’s more important than ever to make the most of every interaction with your clients. Without the right phone system, it’s impossible to provide your audience with the solutions they need to reach you and your team.
This year, more companies are beginning to leave the traditional “Plain old telephone system” behind, in exchange for the flexibility, scalability, and performance of a virtual phone system, especially for SMB’s. When used correctly, your hosted phone system can deliver cost savings, greater efficiency and improved productivity.
Here’s your guide to virtual communication in 2019.
What is a Virtual Phone System?
A plain old telephone system (POTS) supports communication via a global collection of networked telephone lines known as the public switched telephone network (PTSN). With a virtual PBX phone system, companies leave the standard PSTN strategy behind and replace it with connectivity delivered through the internet instead (and by 2025, will be required to!). By switching to a virtual phone system, companies can access all the scalability and flexibility benefits of VoIP (Voice over Internet Protocol) telephony, without having to host their own system.
Like any standard phone network, your virtual system will manage all the calls going into and out of your business. The only difference is that you can access greater speed and scope, without the considerable expense. Additionally, there’s no need to invest excessive cash into routing equipment. With an effective hosted phone system, you’ll be up and running in no time.
Why Use a Virtual Phone System?
A virtual PBX phone system comes with a number of impressive benefits, particularly in 2019, as companies strive to stay agile and one step ahead of the competition. With hosted voice, you can ensure that you always have the option to upgrade and adapt your system with the latest technology so that you can remain competitive in any environment. Other benefits include:
- Cost savings: The call charges associated with a virtual phone system are often cheaper than those from traditional carriers – particularly for international calls. You’ll be able to run a more comprehensive business strategy, without blowing your budget.
- Productivity made mobile: By next year, 50% of all UK employees will be working remotely. A virtual phone system works anywhere – not just in a specific office environment. With your hosted strategy, you’ll be able to keep your staff productive, wherever they are.
- Feature-rich support: Hosted phone systems come with access to all the features and tools you might need to transform your business. You can add and reduce numbers according to your needs, and even implement disruptive technology like AI and call recording.
- Easy to set-up: Whether you’re onboarding a new employee or moving to a new office, your internet-based phone system means that you can get back up and running quickly. There are no teams required to come and install new hardware in your office.
- Never miss another call: Finally, in an age of rampant competition, your virtual phone system will reduce your risk of missing calls. You can choose whether to have messages sent through to an alternative number or employee when you’re not available to answer your phone.
How to Choose a Virtual PBX Phone System
There’s no one-size-fits-all strategy when it comes to choosing the right virtual phone system. Instead, the best thing you can do is look at what’s available depending on your needs. Each hosted phone system provider has their own unique benefits to offer.
Look for a provider that can:
- Provide the flexibility and scalability you need
- Offer a wide range of features like call forwarding, auto attendant, and music on hold
- Invest in the latest technology with extensive R&D strategies
- Deliver consistent support for you and your team
VideoCentric provide leading Virtual PBX phone system services, along with a whole host of other hosted services for telephony, UCaaS, CCaaS and collaboration, so get in touch with us today to discuss your collaboration & communication needs.
Irina Kirnos is a Product Marketing Manager at RingCentral in EMEA. With experience in the cloud software and communication industry spanning Silicon Valley, Research Triangle Park and now London, she enjoys working collaboratively with global teams to develop product messaging and positioning, sales enablement and competitive differentiation. Irina grew up in San Francisco, California and is a graduate of the University of North Carolina at Chapel Hill. Check out her new blog post: Managing Remote Teams