Organisations in the Financial Industry continuously face the challenge of needing to provide a high quality service to clients whilst reducing overheads and increasing productivity. Financial services are dependent upon making quick decisions, responding immediately to fluctuations in the market, and staying on top of constantly changing financial policies & regulations, all whilst improving customer loyalty and service.
Financial IT managers worldwide have agreed that adopting video conferencing has successfully addressed a plethora of challenges within their organisation.
- More productive communications between Branch offices, financial centres and HQ
- Critical processes i.e. interviews & fiscal planning can be enhanced & cycles shortened
- Executives able to be situated remotely, improving quality of staff without family relocations.
- Immediate face-to-face service for personal, business & corporate banking customers
- Broadcast critical information & policy changes in real-time to staff worldwide
- Travel hugely reduced whilst number of meetings with company executives & high net worth clients increased
Some of our branches are reasonably small and they don’t all the need to wait until an appointment can be made, and to save the commercial loans manager a two and a half hour drive, we could schedule interviews by video conference.
BRANCH LEVEL COMMUNICATIONS
Bank customers prefer to seek service and product information by physically visiting branch locations. Many banks, however, are saddled with an obsolescent branch infrastructure that is poorly aligned with their sales goals. Real-time video collaboration between branch offices and headquarter locations can facilitate a new era of customer service that includes distance learning, remote experts and more timely and actionable corporate communications. This collaborative environment can ultimately transform the obsolescent branch into a vibrant sales channel that is more responsive, and able to offer more products and services such as access to remote experts.
HIGH NET WORTH & PRIVATE BANKING
High net worth clients require specialist banking advice, and financial institutions must provide expert services and find innovative ways to maintain a competitive advantage. For tax, retirement and estate planning, these high net worth clients and the mass-affluent market are migrating to financial firms that can deliver world-class advice & guidance, at the moment they are required.
Professional Video Communications Solutions for global wealth management firms, private financial advisers, specialist banking and asset managers can provide the tools to ensure that customers are provided the expert services they need, whilst greatly improving relationships with valuable customers. Find out more about video solutions for High Net-Worth Clients, Asset Management & Private Banking.
VideoCentric are the UK’s leading Video Conferencing and Collaboration Integrator, with over 10 years working to provide the highest quality professional video conferencing & unified communications solutions to the finance industry. With solutions designed around you and your communication requirements, VideoCentric can provide Video Conferencing for meeting spaces and boardrooms, BYOD solutions for agents and remote specialists, and real-time HD connectivity to branches and financial institutions.
With over 10 years of experience providing video communication solutions to organisations providing financial, wealth and asset management, including single-person financial consultants to multi-national banking groups, VideoCentric understand the needs of these organisations, with security, quality, speed and resilience at the forefront of every solution. Our video solutions, including cloud, on-premise and hybrid offerings, tailored to each individual customers needs, are backed by the UK’s most experienced technical support team, providing award-winning services and support on a personal level. For more information about our Financial Solutions, please contact VideoCentric.